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Privacy Policy

Dhilloud or otherwise referred to through “We,” “Us” and “the Company” is committed to ensuring that any personal information disclosed to us or that we collect about you is protected and held in accordance with the Australian Privacy Principles under the Privacy act, along with other relevant legislation in Australia. Our privacy policy listed below pertains to the way information on you as a customer or site visitor, is collected, used, and processed through us online.

Personal information collected about Website Visitors

We automatically collect specific information about your device such as web browser, time zone, cookies, and IP address when you visit the website. We also collect information electronically about the webpages and products that you visit on the page, what search terms brought you to the site or what websites you were linked from. Dhilloud collects information about your Device using the following: “Cookies” are small data files placed on your device or computer that include a unique anonymous identifier to remember your preferences on the site. - “Log files” track actions taken on the Site, and it collects data such as your Internet service provider, IP address, referring/exit pages, browser type, and date/time stamps - “Pixels”, “web beacons” and “tags” are electronic files placed on the site to record information about your browsing activity on the site. - “Pixels”, “web beacons” and “tags” are electronic files placed on the site to record information about your browsing activity on the site.

Personal information collected about Customers

We may ask for specific personal information when you are looking completing an order online or instore, such as:
  • your name
  • email address
  • phone number
  • shipping address
  • payment information
Personal information is also collected through (but not limited to) putting products on hold, contacting us, submitting feedback, entering competitions, or joining our mailing list. The company uses this information to process transactions and provide services to you. You are not obligated generally to submit this information, but we may not be able to accommodate your requests for services if you choose to without the details requested.

How do we process your personal information?

Dhilloud uses the personal information we receive through filling out order forms to process and fulfill order transactions. This includes your product and size selection, processing orders with payment information, making arrangements for shipping, sending you an invoice on your purchase and shipping tracking details after the order has gone through. Our staff may also use information submitted this way to
  • Provide assistance to you regarding your order
  • Screen for potential fraud
  • Share additional advertising or information about our products and services if you choose to opt in
We also use your device information to screen for fraud and security risks. Along with what we mentioned earlier: to customise your shopping experience and create analytics to help improve the site, and inform our sales, new products, and marketing. Dhilloud also this information in line with requirements under relevant Australian law and regulations.

Direct Marketing Mailing List – Opt In & Opt Out

You need to ‘opt in’ and disclose your email address to join our mailing list. After opting in, you can ‘opt out’ at any time by contacting our team through our contact details listed on the bottom of the page or under ‘contact.’

Behavioural Advertising

We may use your personal information to send you advertisements or marketing from ourselves or affiliates that we think may interest you. You can choose to opt out of targeted behavioural advertising by using the links below:

Sharing Your Personal Information

The Company may share your personal information with third parties where appropriate to help us fulfill the purposes for collecting this information as described above. This includes financial institutions for processing payments; government, investigative and regulatory bodies to comply with applicable laws and regulations; contracted service providers and partners.

Data Retention

We maintain your order information for our records after you place an order unless you ask our team to delete it from our logs.

Security of Personal Information

We take reasonable measures to ensure that your personal information is protected and kept safe from unauthorised access, disclosure, misuse, loss, or alteration.

That is why Dhilloud has:

  • Ensure that access to personal information and use of it withing the company is limited
  • screen disclosed personal information to reduce potential risks and fraud
  • Ensure information is accurate and up to date
  • When require our third-party partners to also take reasonable measures to safeguard the personal information passed onto them
We aim to safeguard the privacy of all our website users; however, we cannot guarantee that the complete protection of all information you submit to us online and you do so at your own risk. If you have any concerns, you can contact our company through our contact details provided below or at ‘Contact Us.’ In the case you have become aware of a security breach, please notify us as once.

Third Party Websites

Dhilloud’s website may hold links to other websites that are not operated by us which we believe may be useful to you in conveying information. You enter these sites at your own risk. We recommend that you also read their privacy policy before submitting any information online.


Dhilloud may change its privacy policy to reflect the changes to our practices. We will do our best to notify you through our mailing list or site notifications when this occurs to let you know, so that you can become up to date on these changes.

For more information on your rights

You can read more information about the Privacy law and the Australian Privacy Principles through the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or by calling 1300 363 992

Contacting Us

If you have any questions, feedback, or complaints please contact our team through email at_________.
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